Refund policy

Every Guide Co guide is a digital PDF, delivered instantly after purchase. Because a digital file can't be returned, all sales are final, except in the situations below. If something isn't right with your order, please get in touch and we'll make it right.

When we'll refund or fix your order

• You can't download or open your guide. Contact us within 30 days of purchase and we'll resend your link or send a replacement file. If we can't get it working for you, we'll refund you in full.
• You were charged twice, or bought the same guide twice by mistake. We'll refund the duplicate purchase.
• You bought the wrong guide. Contact us within 7 days of purchase, before downloading it, and we'll swap it for the guide you meant to buy.

How to ask for help

Reply to your "Your Guide Co download is ready" email, or reach us through our Contact page. Please include your order number. A real person will read your message, and we aim to reply within 2 business days.

How refunds are paid

Approved refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear.

Your rights

Nothing in this policy affects your legal rights under the consumer laws that apply where you live.